Shenzhen Hi-Chipcom Electronics Co., Ltd.

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Questions and answers

Download Center Questions and answers
?How is your after-sales service?

Hi-Chipcom Electronics aims to provide our customers with safer battery packs. We will provide you with a 12-month warranty and proactive solutions for any problems.

?Do you still provide battery chargers?

Yes, please remember to let us know when sending an enquiry. Please note that the charger requires additional charging.

?What is the shipping and delivery time?

Normally, the battery will be shipped via Express (such as DHL, TNT, FedEx and UPS), and the delivery time is 3-5 working days. Or DDP service, the delivery time is 12-15 working days. Airline and sea

?What is the delivery time?

It takes 10 to 15 working days for samples. Mass production will take 25 to 30 days. It depends on the quantity.

?Do you have a MOQ limit?

Yes, we have a MOQ limit for mass production, but it depends on the battery model. Please contact us.

?Can I order samples?

Yes, we can provide you with samples to test the quality and appearance. Production starts only after confirming the samples.

?What if I can't find the battery model suitable for our product?

We may not be able to update some new models online in time, you can contact us at any time to check, and we can provide customized designs.

?Do you accept OEM/ODM orders?

Yes, we are a professional battery manufacturer with our own experienced R&D team. Please feel free to contact us to understand your requirements or any ideas.

?What are the main products of Hi-Chipcom?

Rechargeable batteries, lithium polymer batteries, cylindrical batteries and power battery packs.

?Are you a manufacturer or a trading company?

We are the factory direct sales of batteries, located in Shenzhen and Shandong.

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